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    Date submitted
  • 28-Aug-2017



Insider is a digital experience delivery platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage predictive segmentation and real-time personalization technologies to boost loyalty and digital growth.

Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur, Jakarta, Sydney, Seoul, Tokyo, Ho Chi Minh City and Bangkok. Insider was listed as one of the 100 Hottest Startups in 2016 by WIRED Magazine and won Red Herring Top 100 Europe in 2017.

Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 300 businesses across various industries including Toyota, UNIQLO, Singapore Airlines, Media Markt, Lenovo, Ticketmaster, Newsweek, Air Arabia, New Balance, AVIS, BBVA, Fiat, Delivery Hero, Dominos, McDonalds, Avon and CNN.


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Introduction Video

Additional Questions

Who is your customer?

Insider brings together all technologies marketers need to deliver personalized experiences under a single, highly usable platform. Our product addresses major pains of digital marketers across sectors, mainly retail, media, travel, finance, e-gaming, automative and more.

What problem does this idea/product solve or what market need does it serve?

Getting inside the customer's mind and heart to understand their preferences has always been marketers' major pain. Although the detailed customer data analysis enables marketers to get a good glimpse of the customer's behaviours and habits, the next field of discovery for marketers is to know the future behaviour of their customers, even before they do. Today, marketing technologies are evolving towards a new dimension where today's marketer, being able to accurately predict each visitor's future behaviour and auto-segment audiences based on predictive variables such as likelihood to purchase, customer lifecycle status and customer value, can accurately target various groups to deliver hyper-relevant personalizations. 1. Our product helps marketers optimize marketing and ad spend besides increasing conversions and revenue; 2. It helps marketers deliver hyper-targeted personalizations on web, mobile web and apps by leveraging advanced predictive modelling and segmentation capabilities; 3. It provides all the tools digital marketers need to deliver personalized experiences from a unified platform.

What attributes will make this idea/product successful? Why do you believe that those features will create success?

Providing a unified platform, bringing together multiple online marketing channels such as push notifications, e-mail, 1:1 messages and more, Insider helps marketers optimize their spend and effort across all channels. As competition is getting more fierce, marketers’ sole focus is on growth. Acquiring new customers is more expensive than ever, as CAC costs are sky high and many online businesses are failing due to low LTV/CAC ratios. According to eMarketer, expected digital ad spend worldwide will reach $269.9 billion in 2018 and the opportunity cost of mistargeting audiences simply adds to the marketing waste footprint of companies. Do marketers advertise to the right bunch knowing which of their visitors are closer to making a purchase? Knowing which visitors have a high propensity to make a purchase on web, mobile web or apps, marketers can easily target high value visitors with personalized ads to increase their ad spend efficiency and ROI. Insider provides advanced predictive segmentation capabilities to help marketers increase effectiveness of their ads, while delivering unique experiences to each and every visitor. How? A visitor’s likelihood to achieve a goal (likelihood to make a purchase, likelihood to apply for a credit card, likelihood of reading an article etc.) online is predicted by a machine-learning algorithm based on their online behaviour. For instance, knowing which customers are more or less inclined to buy an item on a given e-commerce site, marketers can easily prioritize who they would like to target on paid channels. Leveraging predictive segments in 3rd party ad channels like Facebook, Google and email service providers, marketers can launch high-impact, high-ROI ad campaigns. Insider’s Predictive Ad Audiences lets brands deliver relevant ads, encouraging them to become repeat buyers, preventing churn. Leading global brands such as UNIQLO, Singapore Airlines, Toyota, McDonald’s, Yves Rocher, AVIS, Ticketmaster, OLX and more trust Insider in carrying customer experiences to the next level.

Explain how you (your team) will execute to make this idea/product successful? What gives you (your team) an advantage over others already in the market or new to this market?

Insider is a category maker in the customer experience delivery space. The personalization tech space is extremely crowded and the competition is more fierce than ever. Insider provides a new category - connected conversion and acquisition optimization - empowering marketers to not only optimize conversions across channels but also optimize their acquisition channels to fuel growth like never before. Allowing marketers to leverage likelihood to purchase and other predictive segments in 3rd party acquisition channels Insider helps marketers use their time, effort and budgets wisely to miniimze “marketing waste” and offers the most complete CX platform for marketers. Marketers can now use a single, simple to use, easy to integrate platform to solve their biggest pain: Growth.